Recognized by Gartner · 2020 – 2023

The 360°
field platform.
Reimagined.

One control plane for scheduling, IoT, AI predictive maintenance, and your mobile workforce — trusted by 80,000+ technicians across 40 countries.

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80K+
Field technicians live on the platform today
Nova AI Copilot
› You
Which work orders are at risk of breaching SLA today?
› Nova
3 work orders at risk — WO-2841 (HVAC, 45m), WO-2853 (Telecom), WO-2867 (parts delay).
Meet Nova
IoT · 1,000+ device protocols

Assets that
book their own service.

Chiller-A-10442°F · normal
Pump-B-22↑ vibration
Compressor-12WO created

Trusted by enterprise leaders · 40+ countries

The Platform

Six modules.
One platform.

From the core dispatch board to AI copilots and IoT-driven maintenance — deploy in weeks, configure without code.

Core platform

FSM Grid

End-to-end field service — scheduling, dispatch, work orders, parts, contracts, customer portal, and analytics in one platform.

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AI Copilot

FSM Nova

The AI Copilot for dispatchers and technicians — natural-language scheduling, instant summaries, smart suggestions.

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IoT

FSM Connect

Turn connected assets into proactive work orders. Detect anomalies, auto-dispatch, prevent downtime.

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Remote video

FSM Assist

Live, AR-overlay video assistance. Senior experts guide field techs from anywhere with annotations and recordings.

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Workflow

FSM NeoFlow

Workflow automation for growing service operations — from quote to cash, ticket to truck-roll, orchestrated.

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Property

FSM REO — at nationwide scale.

Specialised solution for property preservation and REO inspections — photo-based, geo-validated workflows for the volumes nobody else can handle.

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FSM Grid Capabilities

Everything you need.
One platform.

Thirteen capabilities — no stitching together a half-dozen tools.

Smart Scheduling

AI-driven assignment respecting skills, geography, and SLAs.

Dispatch & Routing

Real-time visibility with optimised routes that cut drive time.

Work Order Management

Create, assign, track, and close with full audit trail.

IoT Integration

Connected assets trigger automated condition-based work orders.

Multivendor Mgmt

Onboard, dispatch, and pay subcontractors as one network.

Customer Portal

Self-service booking, status tracking, and digital sign-off.

Contracts & SLAs

Track entitlements, escalations, and revenue per contract.

Dynamic Forms

Configure capture forms by job type — no code required.

Predictive Maintenance

Predict failures before they cause downtime.

Location Management

Map assets, geofence sites, serve multi-site customers.

Parts & Inventory

Van stock, replenishment, consumption — real time.

Quotation Mgmt

Configure-price-quote with approvals and e-sign.

Analytics & Reports

SLA, NPS, utilization — KPIs your ops team will use.

Measurable outcomes

Real impact.
In weeks.

Across 80,000+ technicians, FSM Global customers consistently outperform their pre-deployment baselines.

82%+
First-visit resolution
30%+
Cost savings
85%+
SLA compliance lift
75%+
Technician utilization
Industries

Purpose-built
for your sector.

Configured workflows, regulatory templates, and reference deployments across the verticals we serve.

Telecommunications

Site rollouts, fibre, maintenance — on one mobile-first platform.

  • Network deployment
  • Tower & fibre
  • Subcontractors

Manufacturing

Cut downtime with predictive maintenance and connected assets.

  • Predictive maintenance
  • Spare parts
  • OEE analytics

Medical Equipment

Compliance-ready service for hospitals, labs, and diagnostics.

  • Traceability
  • Preventive maint.
  • Calibration

HVAC

Preventive contracts, parts on every van, customer self-service.

  • Service agreements
  • Van inventory
  • Refrigerant

Service Providers

Scale subcontractor networks without losing SLA visibility.

  • Onboarding
  • Multi-tier dispatch
  • Settlement

Property Preservation

Inspections, photos, geo-validated workflows — at scale.

  • Order intake
  • Geo capture
  • Lender reporting
Customer stories

Loved by teams
that can't afford downtime.

Real operators, real numbers — why field service leaders pick FSM Global.

★★★★★
The Nova AI copilot replaced hours of dispatcher juggling. Our SLA compliance jumped from 78% to 94% in one quarter.
SM
Sarah MitchellDirector of Operations · TelcoOne
★★★★★
We connected 4,200 assets in FSM Connect. Reactive callouts dropped 38% and first-time fix improved by 22 points.
RK
Rajesh KrishnanVP Service · MedTech Systems
★★★★★
FSM Grid let us onboard 1,800 subcontractors as one network. Customers don't know — and don't need to know — the difference.
EJ
Emma JohanssonCOO · NordicService Group
Resources

Field-tested
insights and playbooks.

Practical research and case studies on building a high-performing field organisation.

Whitepaper

The AI-Powered FSM Buyer's Guide

What to look for in 2026 — from copilots to predictive maintenance.

Download PDF
Case study

How a global telco cut truck rolls 28%

Inside a 12-month transformation with FSM Grid and FSM Connect.

Read story
Webinar

From reactive to predictive in 90 days

Live walk-through of a HVAC transformation with measurable ROI.

Watch on demand

Ready to see FSM Global
in action?

Book a 30-minute personalised demo with a solutions expert. We'll map your workflows and show you exactly how the platform will perform.

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