FSM Assist
Live, AR-overlay video assistance. Experts guide field techs (or end customers) through repairs with annotations and audit-ready recordings.
- See-what-I-see
- AR annotations
- Multi-party
The FSM Global Suite
Six modules.
Six modules.
One platform.
From the core dispatch board to AI copilots and IoT-driven maintenance, the FSM Global suite scales with your operation.
Core platform
FSM Grid
The end-to-end field service platform that unifies scheduling, dispatch, work orders, parts, contracts, and customer experience.
- ✓Drag-and-drop dispatch board
See every technician, job, and SLA in real time on one screen.
- ✓Mobile app for technicians
iOS and Android — works offline, syncs when reconnected.
- ✓Configurable to your business
Forms, workflows, SLAs, escalations — no code required.
- ✓Built-in integrations
SAP, Oracle, Dynamics, Salesforce, ServiceNow, Workday.
This week — load balance
Auto-balanced
M
T
W
T
F
S
S
Utilization
85% · Optimal
FSM Grid Capabilities
Everything you need.
Everything you need.
In one platform.
Scheduling & Dispatching
Drag, drop, optimise. Real time, every time.
AI Predictive Maintenance
Catch failures before they become outages.
Work Order Management
Full lifecycle, full audit trail.
IoT Integration
Assets that book their own service.
Multivendor Management
Subcontractors as one network.
Customer Portal
Self-serve booking and live updates.
Contracts & SLAs
Entitlements, escalations, billing — handled.
Dynamic Forms
Capture exactly what each job needs.
Location Management
Geofenced sites and asset mapping.
Parts & Inventory
Van stock and replenishment automation.
Quotation Management
CPQ with approvals and e-sign.
Analytics & Reports
Boardroom-ready KPIs and dashboards.
Back-Office Integration
ERP, CRM, HRIS — connected via APIs.
Nova Copilot
› Dispatcher
Reassign WO-2841 to the nearest available HVAC tech with R-410A cert and notify the customer.
› Nova
✓ Reassigned to Mike R. · 2.4 mi
✓ Customer notified via SMS
✓ SLA timer reset · on track
✓ Customer notified via SMS
✓ SLA timer reset · on track
AI Copilot
FSM Nova
The AI copilot that talks to your dispatch board. Type or speak. Nova handles the rest.
- ✓Conversational scheduling
Replace 12 clicks with one sentence.
- ✓Smart summarisation
Customer-ready reports in seconds, not minutes.
- ✓Anomaly detection
Surface bottlenecks before they hit SLA.
IoT Platform
FSM Connect
Turn every connected asset into a self-servicing one. Detect, diagnose, dispatch — automatically.
- ✓1,000+ device protocols
MQTT, OPC-UA, Modbus, BACnet and proprietary protocols.
- ✓Condition-based work orders
Auto-create work orders from telemetry thresholds and ML alerts.
- ✓Digital twin views
See live asset state and performance trends in one pane.
Asset health · live
Live
Chiller-A-104
42°F · normal
Pump-B-22
↑ vibration
Compressor-12
WO created
Additional modules
Built to extend.
Built to extend.
Configured to scale.
FSM NeoFlow
Workflow automation for growing service operations — from quote to cash, ticket to truck-roll, install to invoice — orchestrated end to end.
- Quote to cash
- Approvals
- No-code
FSM REO
Specialised solution for property preservation and REO inspections — photo-based, geo-validated workflows built for nationwide scale.
- Geo capture
- Lender reports
- Photo flow
One demo.
See the whole suite.
30 minutes with a solution expert mapped to your industry and scale.